Refund Policy
We want you to feel confident shopping with us. If something isn’t right, we’re here to help.
30-Day Satisfaction Guarantee
You have 30 days from the date of delivery to request a return if the order is damaged, defective, or you are not satisfied with the order. Items must be unused, in original condition with packaging and tags intact. Please keep your receipt or proof of purchase handy.
To qualify, you must contact us within 30 days of delivery and provide photo or video evidence clearly showing the issue. Once the issue is verified, we will issue a replacement or full refund to your original payment method.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please reach out to us as soon as possible after the delivery with clear photos or a short video. We’ll do our best to make it right.
How to Request a Refund or Return
Contact us as soon as possible at mradvent.business@gmail.com with:
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Your order number
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A brief explanation of the issue
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Photo/video evidence where applicable
Once approved, we’ll send you return instructions and a prepaid shipping label if needed. Items sent back without approval won’t be accepted.
Refunds
Once we receive and inspect your return, we’ll let you know the outcome. If approved, refunds are processed to your original payment method within 5–10 business days. Processing time may vary by provider.
Non-Returnable Items
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Personalized or custom items
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Sale items and gift cards
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Items marked as delivered but claimed missing (unless evidence is provided)
Exchanges
Need a different item? The quickest way is to request a return and place a separate new order.
EU 14-Day Cooling-Off Period
If you're in the EU, you may cancel your order within 14 days of delivery. The item must be unused and in its original packaging.
Still have questions? Feel free to contact us — we're happy to help.